Yes! We are open to take your order and our processing time is still 3-4 business days.
Please note that delivery delays due to local measures are out of our hands, but if you are worried about your parcel, please contact a member of my team.
I'm taking the Coronavirus outbreak seriously and want to ensure the wellbeing and safety of my team and my customers.
All team members work from home and follow region-appropriate guidelines including social distancing, hand washing and wearing masks.
Your order will be packed by someone who has washed their hands or used hand gel immediately before handling your product.
If you have any more concerns, please contact us.
Your confirmation email should contain your tracking link, and that's the easiest way to track down your order.
If you don't see an email, please check your spam folder. The email would have come from firstname.lastname@example.org. The email sometimes goes astray because the customer has entered in a different email address than their usual, or there's a typo. Feel free to email us to request a duplicate of your confirmation email.
Your order should arrive within the timeframe of your chosen delivery method.
Please note that local Covid 19 restrictions may cause delays.
If the delivery time frame has passed and you’ve still not received your order, please contact a member of my team.
Yes! Your confirmation email will contain a tracking link.
This email is sent quite quickly after your purchase has been conifrmed, but if you don't see it, please check your spam/junk folders.
Once payment for your order is confirmed, my team begins the packing and shipping process, which makes it nearly impossible for us to cancel or make changes to your order.
But I get it, I make mistakes too!
The best thing to do is return the item by following the steps in our Refund Policy.
If you notice the issue right after placing your order, we are sometimes able to stop the process, so you can try to do that by replying to your confirmation email. But please be kind to my staff if someone on my team has been so efficient with shipping that it's already en route to you.
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. Possible reasons for not receiving one include:
* not completing the entire check-out process
* incorrectly entering your email address (typo or autofill with an old account) or
* the confirmation email may have gone to you spam/junk folders.
If none of these apply, then please contact a member of my team for help. Thanks!
Yes, on some products.
At the moment, you can place Wholesale Orders for my books directly on this store by visiting the Wholesale Collection. The Ahimsa Dog Training manual is available in English or Spanish. The BAT book is available wholesale on my site to the public in Spanish only. CBATIs can also order English copies of the BAT book wholesale. Non-CBATIs can order the BAT book wholesale through the publisher, Dogwise.
Wholesale orders for leashes and other products are processed through the office. Contact us for more information.
We ship your products as soon as possible using the US Postal Service.
We love the planet and use packaging that is either recycled post-consumer waste or truly re-used packaging. So your package may arrive looking a little less-than-professional, but it's good for the planet to re-use. :)
Some products will come directly from the manufacturers, and their delivery methods may vary.
Books, DVDs, and my music CDs are usually shipped from our office within a few business days of the receipt of the order.
Leashes can take longer, because they are made individually in the USA. The 15-foot BAT long lines from Mendota usually go out right away (except unusual colors), but Symmetry lines are custom made for each order, so those take 1-2 weeks before shipping.
Other product shipment times vary, but usually no more than 1 week.
When the items are shipped, you'll get a tracking number, so you and your dogs can go online to see when your goodies will arrive!
Yes we do!
Unfortunately, we have no control over Customs and Import charges as these vary from country to country. These would be charged to you by your country upon arrival.
We would advise that you find out what these charges may be before you place your order.
We're sorry your order didn't match your expectations, but we are here to put it right!
To find out more about Returns and Refunds, please consult our Refund Policy.
Please feel free to reach out my team by using this Contact form.
I have help from a couple of awesome team members based in the US and Europe. This means that there is usually someone online when you are, but please allow a 24 hour response time Monday to Friday, and 72 hours Saturday - Sunday.
These people are family to me, so please be nice to them. Thanks!