Thanks for supporting small business with your purchase. The trade off in working with a team of real humans (versus a multinational corporation) is that we don't have robots or poorly-treated employees to ship at all hours of the night and day.
But your products arrive pretty quickly anyway, because we care.
Shipping Flow: When you place an order, your card is charged at checkout and you'll get a receipt by email.
If you don't get an email, you might have entered your address incorrectly or it's in your spam folder. Please approve email@example.com in your email client.
We ship your products as soon as possible using the US Postal Service. Some products will come directly from the manufacturers.
Books, DVDs, and my music CDs are usually shipped from our office within a few business days of the receipt of the order. Leashes can take longer - for example, Mendota long lines usually go out right away (except unusual colors), but Symmetry lines are custom made for each order, so those take 1-2 weeks before shipping. Other product shipment times vary, but usually no more than 1 week.
When the items are shipped, you'll get a tracking number, so you and your dogs can go online to see when your goodies will arrive!
Packaging: Any new packaging we use is usually made of recycled post-consumer waste or new packaging that we've inherited. If you get any packaging that doesn't look 'official,' that's because we have some packaging we were able to repurpose, saving paper and the planet.
Free Shipping Policy: We ship books and DVDs free within the US. We also offer free shipping within the US on any purchases totalling over $30. Free Shipping does not include KLIMB Training Platforms, or the Canine Gym in a Box.
The BAT DVD Series (set of 6 physical discs), and Wholesale Book orders are shipped free worldwide but your country's customs are not included in the total.
If you live abroad, shipping costs will be calculated at checkout. Your country's customs and taxes are not included at the checkout so please be aware that there may be additional fees to pay.